Senior Customer Operations Specialist
面議
上海
應(yīng)屆畢業(yè)生
學(xué)歷不限
上海
應(yīng)屆畢業(yè)生
學(xué)歷不限
- 全勤獎(jiǎng)
- 節(jié)日福利
- 不加班
- 周末雙休
最近更新
5404人關(guān)注
職位描述
該職位還未進(jìn)行加V認(rèn)證，請(qǐng)仔細(xì)了解后再進(jìn)行投遞！
Primary Purpose of Role
Operations, coordination of customer ordering, shipping, billing, return/exchange as well as the out-sourced service. Control the out-sourced service and the vendor’s performance.
Communication with Sales, distributors or end customers and cross functions to clarify customer requirement and abnormal demand, provide better service to them and enhance customer experience.
Process automation, optimization, continuous improvement with China team and international team.
Regularly review and manage processes/KPIs (Order-To-Invoice, Return/Exchange, customer complaints) with relevant functions Order-To-Invoice, Return/Exchange, customer complaints.
Perform data governance, business analysis and reporting to support leaderships, peers, cross functional requirements for well understood and monitor the business operations.
Support line supervisor to lead and drive projects for process optimization and improvement, cross functional changes and business objectives achievement.
Process governance and compliance full fill.
Major Accountabilities
Operational accountabilities
Good at the practice in the SAP OTI fields; stands for the SAP key user/trainer or with the capability, to be the mentor of the SAP OTI operators;
Facilitate customer ordering operations and monitor the SAP OTI operations on daily basis. Not limited to exchange
Operations, coordination of customer ordering, shipping, billing, return/exchange as well as the out-sourced service. Control the out-sourced service and the vendor’s performance.
Communication with Sales, distributors or end customers and cross functions to clarify customer requirement and abnormal demand, provide better service to them and enhance customer experience.
Process automation, optimization, continuous improvement with China team and international team.
Regularly review and manage processes/KPIs (Order-To-Invoice, Return/Exchange, customer complaints) with relevant functions Order-To-Invoice, Return/Exchange, customer complaints.
Perform data governance, business analysis and reporting to support leaderships, peers, cross functional requirements for well understood and monitor the business operations.
Support line supervisor to lead and drive projects for process optimization and improvement, cross functional changes and business objectives achievement.
Process governance and compliance full fill.
Major Accountabilities
Operational accountabilities
Good at the practice in the SAP OTI fields; stands for the SAP key user/trainer or with the capability, to be the mentor of the SAP OTI operators;
Facilitate customer ordering operations and monitor the SAP OTI operations on daily basis. Not limited to exchange
注：聯(lián)系我時(shí)，請(qǐng)說是在云南人才網(wǎng)上看到的。
工作地點(diǎn)
地址：上海黃浦區(qū)西藏中路268號(hào)來福士辦公樓
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詳細(xì)位置，可以參考上方地址信息
求職提示：用人單位發(fā)布虛假招聘信息，或以任何名義向求職者收取財(cái)物（如體檢費(fèi)、置裝費(fèi)、押金、服裝費(fèi)、培訓(xùn)費(fèi)、身份證、畢業(yè)證等），均涉嫌違法，請(qǐng)求職者務(wù)必提高警惕。
職位發(fā)布者
曲笛HR
北京外企人力資源服務(wù)有限公司
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專業(yè)服務(wù)
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1000人以上
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國(guó)有企業(yè)
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北京市朝陽區(qū)朝陽門南大街14號(hào)
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